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  1. #1246
    Mighty Member My Two Cents's Avatar
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    It is almost 7:30 and it is raining heavy and it is very dark and my package has still not arrived.
    I fully expect it to be tossed on my porch at 3:00 AM; resulting in half my neighbors running out in there under wear
    looking frantically for where the loud sound came from

  2. #1247
    Extraordinary Member DebkoX's Avatar
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    Quote Originally Posted by My Two Cents View Post
    It is almost 7:30 and it is raining heavy and it is very dark and my package has still not arrived.
    I fully expect it to be tossed on my porch at 3:00 AM; resulting in half my neighbors running out in there under wear
    looking frantically for where the loud sound came from
    Is there tracking?????
    That is the land of lost content, I see it shining plain, the happy highways where I went and cannot come again.

  3. #1248
    Spectacular Member doolittle's Avatar
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    Has anyone noticed a dip in the customer service from DCBS/IST? I feel like they used to respond to emails much more quickly in the past.

    Here's my current situation. My monthly DCBS order was processed for shipping on 5/9. I recieved a notice from UPS that a label was created. I then received notice of a second label's creation. A little later, I got a third notice that the first label had been voided. Ok, fine, I'm still at a net of one shipment.

    I've been watching the remaining tracking number since then, and it has yet to update that UPS received a package. I emailed DCBS on Monday, 5/14, to let them know something was up. I have yet to get a response from them, and there's been no movement on the shipment.

    It's really frustrating. I don't mind waiting a few days for a response when I'm asking some goofy question ("hurr durr do you have any copies of Turbo Rocket Man #183 left?"), but this a monthly shipment that's a week later than usual and seems to be lost somewhere between them and UPS.

  4. #1249
    Mighty Member My Two Cents's Avatar
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    Quote Originally Posted by DebkoX View Post
    Is there tracking?????
    There was a tracking link with my order (that is how I knew the movements of the package.) I received it yesterday at 7:30.
    The drama was mostly my fault. Working in receiving, I know enough about UPS and shipping that when my order said a label
    was created on 5-10 and the package would arrive on 5-12, it was using a general shipping time if the package was scanned and
    taking by the driver just after the label was created. But because IST held the package until after 6:00 PM on Friday 5-11,
    the delivery date had to be changed to Tuesday 5-15

  5. #1250
    Extraordinary Member DebkoX's Avatar
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    Quote Originally Posted by My Two Cents View Post
    There was a tracking link with my order (that is how I knew the movements of the package.) I received it yesterday at 7:30.
    The drama was mostly my fault. Working in receiving, I know enough about UPS and shipping that when my order said a label
    was created on 5-10 and the package would arrive on 5-12, it was using a general shipping time if the package was scanned and
    taking by the driver just after the label was created. But because IST held the package until after 6:00 PM on Friday 5-11,
    the delivery date had to be changed to Tuesday 5-15
    Ooo. At least it came!
    That is the land of lost content, I see it shining plain, the happy highways where I went and cannot come again.

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